Step 1:

Go to Helpdesk.

Step 3:

• Fill in the required information.
• Now, to add tickets to the batch, we can do one of two ways:
• • Step 4a: Create a new ticket and add it to batch.
  • Step 4b: Add existing tickets from the ticket menu to a batch.
• Please note:
• • All tickets have to be from the same team.
  • If the "Customer" field of the batch is defined, all tickets have to have the same Customer. 

Step 4a:

• Create a new ticket and add it to batch:
  
• • Click on Add a line
  • Create a new ticket.
  • • You can see "Ticket Group" has been pre-filled.
  • Click on Save. 

Step 4b:

• Add existing tickets from the ticket menu to a batch:
  
• • Go to Ticket → All Tickets​ (or My Ticket).
  • Select tickets you want. 
  • Click on Action → Ticket Batch.

Step 5:

• Make a new batch, or add to existing batch:
  
• • Set a new name for the new batch.
  • Or, choose from existing batch.
• Click on Create.

Result:

• The batch will group all related tickets together.
• You can update the status of all your tickets by modifying the batch status itself.